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Customer Satisfaction Survey - Products

Digital Systems Engineering is constantly striving to improve the quality of our products and services. Our Quality Policy Statement is as follows:

  • "To Deliver products exceeding Customer expectations in terms of reliability, delivery and overall Customer Satisfaction, and

  • Provide first-class Customer Service in the areas of Order Processing, Technical Support and Return/Repair Support."

Therefore, we would appreciate you taking the time to respond to this survey. Your opinions are very vital in helping us gauge our Customer Satisfaction and to continually improve.


Your Name:
E-mail:
Company:
PO# / RMA#:
If you would like us to follow-up with you, please check here.
Please rate the following on a scale of 1-5.

5 = Excellent

4 =
Good
3 = Average
2 = Below Average
1 =
Poor
Please explain if you chose
1 or 2 in the fields below.
1.
Product Quality
2.
Product Turn-around Time
3.
Delivery as Requested
4.
Competitive Pricing
5.
Customer Service
6.
Technical Support
7.
Responsiveness to questions
and concerns
8.
Overall satisfaction with
DSE's products and services
Would you recommend DSE products to others?
Yes No
If no, please explain.
Will you continue to purchase DSE
products in the future?
Yes No
If no, please explain.
What changes, if any, can we make to
improve our customer service?


Is there new technology or features you would
like to see incorporated in our products?
Please add any comments or suggestions -
we appreciate your feedback!

  Email DSE Directly
Please note: Any information that is provided is kept confidential; it will be used ONLY internally by DSE.


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