DSE RMA Request Form

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Return Material Authorization (RMA) Request Form

Complete all form fields to expedite the repair.
An RMA number will be e-mailed or faxed after review of this completed form.
Write the RMA number on the outside of the return shipping box.
Return product to DSE at 17491 North 93rd Street, Scottsdale, AZ 85255-6324.
Allow 4-6 weeks for repair and/or return.
Expedite Repair may be available for an additional charge.
Customer is responsible for return freight to DSE.
Domestic *Warranty Repairs. RMA returned to Customer without freight charges, shipped ground.
International *Warranty Repairs. RMA returned to Customer may incur freight charges.
Nonwarranty Repairs. Recommended: RMA returned on Customer's shipper's account; Prepaid shipping by DSE will incur a handling charge.
Storage Fees. If within 45 days of DSE bid quote submission Customer does not respond with a qualified Purchase Order (or Credit Card payment), RMA unit will incur a $25.00 storage fee.
Warranty/Nonwarranty Repairs with 'No Trouble Found' Findings. Will incur return freight charges and are subject to bench test fee.

Product Information
*Product Model:	*Required Fields
*Product Serial #:		PO #:
*Description of Problem:
Customer Contact Information
*Name:			*Company:
*Address:			*Address2:
*City:			*State:
*Zip:			*Country:
*Phone:			*Fax:
*Email:
Return Shipment Information
Same as above?	YesNo
*Name:			*Company:
*Address:			*Address2:
*City:			*State:
*Zip:			*Country:
Enter Code:


For repair inquiries and returns, technical assistance and support, please contact: DSE Service Center Phone: +1 (480) 515-1110 Fax: +1 (480) 515-0144 THE FINE PRINT! Warranty Status: subject to and will be verified upon receipt. Nonwarranty Repairs: DSE Standard Nonwarranty process is to notify Customer with a written repair estimate prior to any repair. Accepted Forms of Payment: Credit Card or qualified Purchase Orders only. Warranty and Nonwarranty Repairs with 'No Trouble Found' Findings: will incur return freight charges and are subject to bench test fee. Storage Fees: if Customer does not respond to repair bid quote with a qualified Purchase Order (or credit card payment) within 45 days of DSE bid quote submission, RMA will incur a $25.00 storage fee.