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DSE Customer Satisfaction Survey - Service

Digital Systems Engineering is constantly striving to improve the quality of our products and services. Our Quality Policy Statement is as follows:

  • "To Deliver products exceeding Customer expectations in terms of reliability, delivery and overall Customer Satisfaction, and

  • Provide first-class Customer Service in the areas of Order Processing, Technical Support and Return/Repair Support."

Therefore, we would appreciate you taking the time to respond to this survey. Your opinions are very vital in helping us gauge our Customer Satisfaction and to continually improve.

 
*Name:
*Required Fields
*Company:
*Email:
*PO # / RMA#:
Please rate the following on a scale from 1-5. (5 = Excellent, 4 = Good, 3 = Average, 2=Below Average, 1 = Poor)
 
5
4
3
2
1
Please explain if you chose
1 or 2 in the fields below.
1. Product Quality
           
2. Product Turn-around Time
           
3.Delivery as Requested
           
4. Competitive Pricing
           
5. Customer Service
           
6. Technical Support
           
7. Responsiveness to questions and concerns
           
8. Overall satisfaction with products & services
           
      If no, please explain.
Would you recommend DSE products to others?
Yes
No
 
Will you continue to purchase DSE
products in the future?
Yes
No
 
What changes, if any, can we make to
improve ousr customer service?
Is there new technology or features you would
like to see incorporated in our products?
Please add any comments or suggestions -
we appreciate your feedback!
If you would like us to follow-up with you, please check here.
Please Enter Code: verification image, type it in the box
 
   
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