Return Material Authorization (RMA)
Request Form

If product is found to be in need of conversion, maintenance, repair or upgrade, please complete the Return Material Authorization (RMA) Request Form.

  • An RMA number will be e-mailed or faxed after review of completed form.
  • Write the RMA number on the outside of the return shipping box.
  • Return product to DSE Service at 17491 North 93rd Street, Scottsdale, AZ 85255-6324.
  • Customer is responsible for return freight to DSE.
  • Allow 2 to 3 weeks for repair and/or return.
  • Expedite Repair. Available @ $75.00 fee. Evaluated upon receipt; follow up within two (2) business days. Repaired immediately providing parts are in inventory.  (Expedite fee waived if parts need to be ordered)
  • Domestic *Warranty Repairs. RMA returned ground, freight paid. RMA Summary Report included.
  • International *Warranty Repairs. RMA may incur outbound freight. RMA Summary Report included.
  • Non-warranty Repairs. Customer incurs return freight; Prepaid shipping incurs a handling fee. RMA Summary Report included.
  • Display Maintenance Package Option. ($30.00-$60.00 fee) A list of additional Inspection, Testing and Cleaning Maintenance points are performed; Fee based on display options. Recommended for units (3) years or more from build date (see unit S/N label for build date).
  • Accepted Forms of Payment: Qualified Purchase Order or Credit Card (MC/VISA).
  • Warranty/Non-warranty Repairs with ‘No Trouble Found’ Findings or Repairs Declined. RMA will incur a bench evaluation fee ($85.00); customer pays return freight.
  • Failure Cause Analysis Report (FCAR). An $85.00 fee for a Nonwarranty unit; otherwise, standard RMA Summary Report.
  • Storage Fees. If within 45 days there is no response to repair quote with a Purchase Order or Credit Card,  a $45.00 storage fee is incurred per RMA.
  • Unclaimed RMAs. If no Customer response to correspondence within 90 days, an RMA is considered abandoned and will be disposed at DSE’s discretion.
Product Information
Expedite Repair ($75)Failure Cause Analysis Report (NW/$85)
 Yes Yes
Display Maintenance Package ($30-$60)
Customer Contact Information
Return Shipment information
Same as above

For repair inquiries and returns, technical assistance and support, please contact:

DSE Service Center
Phone: +1 (480) 515-1110
Fax: +1 (480) 515-0144

Kasim AslamRMA Online Request