Return Material Authorization (RMA)
If product is found to be in need of conversion, maintenance, repair or upgrade, please complete the Return Material Authorization (RMA) Request Form.
- An RMA number will be e-mailed or faxed after review of completed form.
- Write the RMA number on the outside of the return shipping box.
- Return product to DSE Service at 17491 North 93rd Street, Scottsdale, AZ 85255-6324.
- Customer is responsible for return freight to DSE.
- Allow 2 to 3 weeks for repair and/or return.
- Expedite Repair. Available @ $75.00 fee. Evaluated upon receipt; follow up within two (2) business days. Repaired immediately providing parts are in inventory. (Expedite fee waived if parts need to be ordered)
- Domestic *Warranty Repairs. RMA returned ground, freight paid. RMA Summary Report included.
- International *Warranty Repairs. RMA may incur outbound freight. RMA Summary Report included.
- Non-warranty Repairs. Customer incurs return freight; Prepaid shipping incurs a handling fee. RMA Summary Report included.
- Display Maintenance Package Option. ($30.00-$60.00 fee) A list of additional Inspection, Testing and Cleaning Maintenance points are performed; Fee based on display options. Recommended for units (3) years or more from build date (see unit S/N label for build date).
- Accepted Forms of Payment: Qualified Purchase Order or Credit Card (MC/VISA).
- Warranty/Non-warranty Repairs with ‘No Trouble Found’ Findings or Repairs Declined. RMA will incur a bench evaluation fee ($85.00); customer pays return freight.
- Failure Cause Analysis Report (FCAR). An $85.00 fee for a Nonwarranty unit; otherwise, standard RMA Summary Report.
- Storage Fees. If within 45 days there is no response to repair quote with a Purchase Order or Credit Card, a $45.00 storage fee is incurred per RMA.
- Unclaimed RMAs. If no Customer response to correspondence within 90 days, an RMA is considered abandoned and will be disposed at DSE’s discretion.
For repair inquiries and returns, technical assistance and support, please contact:
DSE Service Center
Phone: +1 (480) 515-1110
Fax: +1 (480) 515-0144