DSE Technical Support & Service Center

Our experienced Customer Service Support Team quickly responds to Customer needs by offering unmatched warranty and non-warranty Technical Support through e-mail (service@digitalsys.com) and phone (480.515.1110) consultations. When product requires further analysis or physical damage repairs, or is in need of conversion, maintenance, or upgrade, our qualified repair technicians are standing ready at the DSE Service Center at our headquarters in Scottsdale, Arizona.

Because rugged environments (chemicals, dust, liquids, extreme temperatures, shock and vibration) add undue stress to a product’s enclosure and integrated components, DSE recommends a periodic Maintenance Package for units three (3) years and older. This package includes Inspection, Testing and Cleaning.  Fee schedule is based on the product’s options.

To process a Service Return or Maintenance Package, a RMA number must be issued. Please complete the Return Materials Authorization (RMA) Request Form online. The form may be downloaded then complete and email to (service@digitalsys.com) or fax (480.515.0144). DSE will issue a RMA number that will be associated with the unit throughout the RMA process.  Include this RMA number on the outside of the shipping box, and all correspondence.

Service Forms

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Return Materials Authorization (RMA) Online Form
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Return Materials Authorization (RMA) Request Form
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Display Maintenance Service Package

Surveys

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DSE Customer Feedback Form Online Survey
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DSE Customer Feedback Form

For repair inquiries and returns, technical assistance and support, please contact:

DSE Service Center
Phone: +1 (480) 515-1110
Fax: +1 (480) 515-0144
service@digitalsys.com

Kasim AslamService