Return Material Authorization (RMA)
If product is found to be in need of conversion, maintenance, repair or upgrade, please complete the Return Material Authorization (RMA) Request Form.
- Complete applicable form fields
- RMA number will be e-mailed after review of this submitted form.
- Return product to: Digital Systems Engineering Service Center, 17491 North 93rd Street, Scottsdale, AZ 85255-6324
- Record RMA number on outside of the return shipping box.
- Customer is responsible for return freight to DSE Service Center
- Allow 2 to 3 weeks for repairs and/or return.
- Expedite Repair. ($75 fee) Evaluated upon receipt; follow-up within (2) business days. Repaired immediately providing part(s) are in inventory. (Expedite Fee waived if parts need to be ordered).
- Domestic *Warranty Repairs. RMA returned ground, freight paid. RMA Summary Report included.
- International *Warranty Repairs. RMA may incur outbound freight. RMA Summary Report included.
- Non-warranty Repairs. Customer incurs return freight; Prepaid shipping incurs a handling fee. RMA Summary Report included.
- Display Maintenance Package. ($30-60 fee) A list of additional Inspection, Testing and Cleaning Maintenance points are performed; Fee based on display options (see accompany Fee Letter). Recommended for units (3) years or more from build date (see unit S/N label).
- Accepted Forms of Payment: Qualified Purchase Order or Credit Card (MC/VISA; process fee incurred over $500).
- Bench Evaluation, (NW units). Bench Evaluation Fee ($85) is waived if Repairs are made.
- Declined Repair. A Declined Repair incurs a Bench Evaluation Fee ($85). Return freight is on Customer’s shipper’s account; Prepaid shipping by DSE incurs a handling fee
- Warranty/Nonwarranty Repairs with ‘No Trouble Found’ (NTF) Findings. A NTF unit may incur a Bench Evaluation Fee ($85.) Return freight is on Customer’s shipper’s account; Prepaid shipping by DSE incurs a handling fee.
- Failure Cause Analysis Report (FCAR) (detailed). An $85 fee for a Nonwarranty unit; otherwise, standard RMA Summary Report.
- Storage Fee. A $45 Storage Fee is incurred per RMA if Customer does not respond within 45 days to DSE’s repair quote submission with a PO or CC payment.
- Unclaimed RMAs. If no Customer response to correspondence within 90 days, an RMA is considered abandoned and will be disposed at DSE’s discretion.
For repair inquiries and returns, technical assistance and support, please contact:
DSE Service Center
Phone: +1 (480) 515-1110
Fax: +1 (480) 515-0144