Return Materials Authorization (RMA) Request Terms & Conditions

Repairs & Services

  • Domestic *Warranty Repairs. RMA returned ground, freight paid. RMA Summary Report and CoC included
  • International *Warranty Repairs. RMA may incur outbound freight. RMA Summary Report and CoC included.
  • Non-warranty Repairs. Customer responsible for freight. RMA Summary Report and CofC included.
  • Display Maintenance Package. ($30-60 fee) Additional Inspection, Testing and Cleaning Maintenance points are performed; Fee based on display options (see Fee Letter). Depending on fielded conditions, recommended for units (3) years + from build date (see unit S/N label).
  • Bench Evaluation, (NW units). Bench Evaluation Fee ($85 minimum) is waived if Repairs are made.
  • Acceptance Test Procedure and Certificate of Compliance Only. No repairs made; Quoted separately.
  • Declined Repair. A Declined Repair incurs a Bench Evaluation Fee ($85 minimum). Customer responsible for freight.
  • Warranty/Non-warranty Repairs with ‘No Trouble Found’ (NTF) Findings. A NTF unit may incur a Bench Evaluation Fee ($85 minimum). To Customer responsible for freight.
  • Failure Cause Analysis Report (FCAR) Non-warranty units only; $85 fee for detailed report versus common brief RMA Summary Report.

Payments & Fees

  • Accepted Forms of Payment. Qualified Purchase Order or Credit Card (MC/VISA; process fee incurred over $500).
  • Storage Fee. $45 Storage Fee incurred per RMA if no funding response to Repair Quote Submission within 45 days.

Additional Terms & Conditions

  • Customer is responsible for freight into DSE Service Center
  • Allow a minimum of 2 to 3 weeks for repairs and/or return.
  • Unclaimed RMAs. If no Customer response within 90 days, an RMA is considered abandoned; unit will be disposed at DSE’s discretion following email notice to Customer

*Warranty Status: subject to verification. Warranty Repairs: Warranty is for original unexpired warranty period or 90-days (whichever benefits the Customer); Non- warranty Repairs: 90-days. 

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